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Our Shipping Policy

How It Works

Thank you for shopping at Express Yourself. Please review our shipping policies below:

1. Processing Time: Orders are processed within 1-2 business days after they have been received.

2. Shipping Time: Shipping time may vary between 3-7 business days, depending on the delivery location.

3. Shipping Methods: We offer standard shipping via national courier services.

4. Shipping Rates: Shipping rates vary based on the selected delivery option.

5. Tracking Information: Once your order has been shipped, you will receive a tracking number to track your package's progress.

6. International Shipping: We currently do not ship internationally.

7. Delivery Delays: We are not responsible for any delivery delays caused by delivery service providers, weather, traffic, or any other external factors.

8. Signature Requirement: We require a signature upon delivery. 

9. Return to Sender: Packages that are returned to us due to an incorrect address, failed delivery attempt or non-collection will be subject to a return fee. This fee will be deducted from the purchase amount and a refund will be issued for the remaining balance.

10. Damaged Packages: If you receive a damaged package, please contact us immediately with proof / photos upon receiving your package. 

If you have any questions about our shipping policies, please do not hesitate to contact us.

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Returns & Refunds

How We Do It

1. Return Eligibility: Due to the nature of our products, we do not accept returns or offer refunds.

2. Damaged Items: If you receive a damaged item, please contact us immediately upon receiving your package. Provide us with clear photos of the damaged item and its packaging. We will review the case and determine the appropriate resolution.

3. Resolution Process: Once we have reviewed the photos and confirmed the damage, we will offer one of the following resolutions:

     a. Replacement: We will send you a replacement for the damaged item free of charge.

     b. Store Credit: If a replacement is not available or preferred, we can issue a Gift Card for the value of the item/s.

4. Notifying Us: To report a damaged item, please contact our customer service team via email, WhatsApp or through our online contact form. Include your order number, a detailed description of the damage, and attach clear photos of the damaged item and its packaging.

5. Return Shipping: If a return is deemed necessary by our team, we will provide you with the needed courier process/info for the return. Please ensure that the item is securely packaged and properly labeled.

6. Refund Process: In the case of a damaged item, a replacement or store credit (Gift Card) will be issued only after we received the item from you. Please note that any damage occurring after the item has been delivered and in use will not be eligible for a return or refund. We strongly recommend that you take proper care of your jewellery to avoid any damage.

If you have any further questions or concerns regarding our return policy, please feel free to contact us. We are here to assist you and provide exceptional customer service.

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Information

Our Store Policy

Our policy is designed to provide the best possible shopping experience for our customers while ensuring our products and brand are protected. Here are the key points of our store policy:

 

1. Shipping Policy: Please take a moment to review our shipping policy section above.

2. Return Policy: Please take a moment to review our Returns and Refunds policy section above.

3. Privacy Policy: We take your privacy seriously and will not disclose any of your personal information to third parties. Any information you provide is solely used to process your order and communicate with you regarding your purchase.

4. Payment Policy: Payment is due at the time of purchase, and we do not offer any financing or extended payment options.

5. Product Availability: We make every effort to keep our online store up to date with current product availability. However, due to the nature of our handmade products, there may be instances where a product is temporarily out of stock. In such cases, we will notify you immediately and provide an estimated time for restocking or offer a suitable alternative.

6. Our Products: PLEASE NOTE - Due to variations in manufacturing, there might be slight differences in size measurements. With our Crystal Collection, please note that each stone is naturally unique, so there may be variations in colour, shape & size.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to provide you with the best possible shopping experience.

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Privacy Policy

Your Data is Safe

We take the privacy of our customers seriously and are committed to protecting their personal information. This policy outlines how we collect, use, and protect any information provided to us by our customers through our online jewellery store. By using our website, you agree to the terms of this privacy policy.

1. Information We Collect: We may collect various types of personal information from our customers, including their name, email address, mailing address, phone number, and payment information. We may also collect information about their browsing behavior on our website for analytical purposes.

2. Use of Information: We use the information collected from our customers to process orders and payments, as well as to improve our products and customer experience. We may also use this information to communicate with our customers about their orders, promotions, and other relevant information.

3. Sharing of Information: We do not sell, rent, or disclose any personal information collected from our customers to any third parties except as required by law or necessary to fulfill an order. We may share customer information with our trusted service providers who assist us in conducting our business, such as shipping companies, payment processors, and marketing platforms.

4. Security: We take the security of our customer's personal information seriously and use appropriate safeguards to protect it. We also restrict access to this information to authorized personnel only.

5. Cookies and Tracking: We use cookies to track website usage, analyze user behavior, and personalize content based on our customers' preferences. Customers can opt-out of cookies by adjusting their browser settings.

If you have any questions or concerns, please do not hesitate to contact us.

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